Please Hold! Ruminations of an Agent

Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.