A Pocket Guide for Business

This eBook is intended to equip any business owner, from sole trader to large entity, with some key concepts, considerations, guidelines and insights that should assist them in making a success of their enterprise. Topics covered include leadership attributes, business success factors, internal controls, structuring your business, using the internet and eCommerce, product or service development process, customer requirements management, an example staff manual, policies to consider, communication and teamwork, etc. These are mostly my words and thoughts, but I acknowege certain references by quoting them herein. Some of the content is specifc to South Africa, but most hereof is globally relevant.